ILL Distance Tutorial

Open Salisbury University Libraries

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Welcome to the ILL Distance Education Tutorial!

This is a quick demo of how you can create your ILL account and place holds for articles and books. We suggest using Google Chrome as your web browser.

Click the arrow below to get started.

What is ILL?

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Interlibrary loan is the process by which a library borrows materials from and/or lends materials to another library. Upon the request of the library user, the interlibrary loan staff obtain materials not available in the SU Libraries or the University System of Maryland. Requested items may include books, journal articles, DVDs, etc. Please note that textbooks may not be requested through ILL. All materials are obtained within the guidelines of copyright guidelines.

How long does it take to get an item through ILL?

The average turnaround time is 1-2 weeks for books and 1-3 days for articles. Out-of-state and hard-to-locate materials may take longer. Rush requests are not available through ILL.

How long can I keep it?

The library that owns the item sets the loan period. If you wish to keep an item for a longer period of time, you can log in to your Interlibrary Loan account and request a renewal. Please note that the lending library determines whether or not to renew the item. If the item is not renewed, it must be returned on or before the original due date.

Whom do I contact if I have problems or questions about Interlibrary Loan?

You can reach the interlibrary loan office at 410.543.6077 or, between 8 a.m. and 4 p.m. EST Monday through Friday.

How to create an account

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Before placing your first interlibrary loan request, it is necessary to create an account. 

Start at the Salisbury University Libraries home page and click on "My Library Accounts" on the left side of the screen next to the search bar. 


After you have clicked on the "My Library Accounts" link, you will be brought to a new page. Scroll down and click on "Log in to your Interlibrary Loan account."


Next, choose your campus affiliation by clicking on Salisbury University. Enter your SU username and password. If this is your first time using the ILL system, you will be prompted to Create an Account. Your SU ID number will be populated automatically. Please make sure you mark you are a distance student and select your major from the department list. Complete the remaining fields and click on Submit Information.

Be sure to select your major for "Department."

Want text alerts when your items arrive or the status changes? Simply select yes in the drop down menu under the "Sign up for Text Alerts" and enter in your phone number and phone carrier.

*Note: The ILL registration needs to be done just once and this information is saved. It can also be changed at any time.

Some helpful information

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  • All articles should be requested through ILL, whether or not SU Libraries owns the journals.
  • For books: If enrolled through Hagerstown or Shady Grove campuses, SU books and books owned by other USM libraries can be requested through the catalog.


  • Select the pickup location that is most convenient for you.

  • If you are enrolled through Cecil College or Chesapeake College, all books must be requested through ILL, and the item will be shipped to that campus library.
  • Text Alerts: We also offer a text messaging option. You have the option to receive all notifications via text message, in addition to traditional email to your student email address. Any time a requested item becomes available, or your request is canceled for some reason, you will receive a text message from us

How to request items

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From the ILL homepage select "New Request" on the left side of the page. Next, click on the type of item you want to request (journal article, entire book, book chapter, etc.).

journal request

Complete all the fields and click on "Submit Request" at the bottom of the page. You should see a confirmation message highlighted in green with a transaction number at the top of the screen. 

You will be notified by email (and text if you opted in for text alert notifications) when an item has been received and processed by the ILL office.

How to request articles

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Follow the process explained on the previous page and be sure to select "Journal Article" when requesting an article.

Electronic copies of requested journal articles will be posted to your ILL account. To view and download the article, log in to your ILL account and click on "My Requests" and you will see "Received PDF's." Click on Received PDF's to download/print immediately. 


*Note: The electronic copy of your article is stored in your account for 30 days. After 30 days, the article is deleted from your account. We suggest downloading it immediately when you receive it.

How to request books

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Follow the previous process explained and be sure to select "Entire Book" when requesting a book.

book request

After being processed, books will be shipped via UPS to the library pick-up location you designated when you created your account. You will receive an email notifying you of this shipment. Please return the book to the same library location for shipment back to SU.

*Note: It typically takes an additional 3-5 business days from the time SU has checked in your book to be received by the pick-up location.

Status and Renewals

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Status of Item: If you want to check the status of an item you requested, click on the request number under the Requests in Processing heading on the home page. You can also click on "My Requests," and then "Requests in Processing."

in process

How to request renewals: Users may request a renewal of an item from their online account. Simply click on "My Items/Renew" and then "Checked Out Items."


On this page, you will see all of your items listed. If the item is eligible for renewal, click on "Request Renewal." Keep in mind, there is a limited window of time when items can be renewed--beginning five days before their due date. You will receive an email telling you whether or not the lender renewed the item and, if so, providing the new due date.

*Note: Not all ILL items are guaranteed a renewal. It is your responsibility to return the item if it is not renewed immediately. 

How much does it cost?

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Some items are only available from libraries that charge a fee. If this is the case, you will receive an email telling you that your request has been cancelled, and, if you are willing to pay the fee, you should resubmit the request with a note to that effect. The fees generally range from $10-$25.


Contact: Natasha FInnegan